What guarantees do you provide?

Every published piece comes with a 2-week guarantee. If a publication gets removed or blocked by platform moderation within that window, we replace it for free. This applies across our entire platform list — Trustpilot, Reddit, Quora, Sitejabber, Casino Guru and others. The guarantee covers platform moderation risk and is built into the price — no extra fees for replacements.

How long does the work take?

Timelines depend on the audit. Every niche and every situation has its own dynamics: it all comes down to where you start — current rating, volume of negativity, competitor activity — and the targets you want to hit. We agree on specific timelines and checkpoints individually, after the audit and brief.

Do you use templated reviews?

No. Each publication is unique: different authors, styles, languages, contexts. That's a baseline requirement for passing platform moderation.

Do you handle negative mentions?

Yes. We assess the nature of the negative: real complaints — we help the brand build communication; competitor attacks — we work with the platform through moderation rules.

What are the payment options?

Primary currency — USDT (TRC-20 / ERC-20). On request — USD/EUR via invoice.

Do you work under NDA?

Yes. NDA is signed before the brief.

How to Remove a Negative Trustpilot Review

Published June 17, 2026

You usually cannot have a negative Trustpilot review deleted on request. Trustpilot removes a review only if it breaks its guidelines (fake, abusive, off-topic, or not based on a real experience). The realistic options are: flag rule-breaking reviews, reply publicly, and displace old negatives with fresh genuine ones.

Can you delete a Trustpilot review you do not like?

No. A business cannot delete a review simply for being negative. Trustpilot only takes a review down if it violates its rules — for example a fake review, a personal attack, content that is not about a genuine buying or service experience, or a review for the wrong company. A truthful but unflattering review will stay.

When will Trustpilot actually remove a review?

When you flag it and Trustpilot agrees it breaks the guidelines. Grounds that can lead to removal include:

It is not based on a genuine experience with your business.
It is fake or comes from a competitor or bot.
It contains abusive, hateful or defamatory language, or reveals private data.
It is for a different company, or is spam / advertising.
It references something Trustpilot considers illegal or against its policy.

How do you flag a review for violating the rules?

Use the flag icon on the review and submit the reason, with any evidence you have (for example proof there was no transaction). Trustpilot then reviews the report and decides. Flagging is a request, not a removal — the platform makes the final call, and many flagged reviews stay up.

What should you do about a genuine negative review?

Reply to it publicly and professionally. A calm, helpful reply that acknowledges the issue and offers to fix it often matters more to future readers than the complaint itself — it shows you take feedback seriously. You generally cannot remove a genuine review, so managing the response is the lever you control.

Is "guaranteed Trustpilot review removal" real?

No — treat any "guaranteed removal" promise as a red flag. No agency controls Trustpilot's moderation, so removal can never be guaranteed. Tactics that try to force it (fake counter-reports, mass fake reviews) violate the rules and can get a business penalised. The durable, legitimate path is displacement, not deletion.

How does displacement work instead of deletion?

You build a steady flow of fresh, genuine reviews so the overall rating recovers and old negatives sink down the page. This is the white-hat approach RatingUp uses: real experience-based reviews published at a safe pace (8–12 per week is a typical cadence) so they survive moderation, plus public replies to existing complaints. Every published unit carries a 14-day free replacement guarantee if moderation removes it.

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