Question 1

What guarantees do you provide?

Accepted Answer

Every published piece comes with a 2-week guarantee. If a publication gets removed or blocked by platform moderation within that window, we replace it for free. This applies across our entire platform list — Trustpilot, Reddit, Quora, Sitejabber, Casino Guru and others. The guarantee covers platform moderation risk and is built into the price — no extra fees for replacements.

Question 2

How long does the work take?

Accepted Answer

Timelines depend on the audit. Every niche and every situation has its own dynamics: it all comes down to where you start — current rating, volume of negativity, competitor activity — and the targets you want to hit. We agree on specific timelines and checkpoints individually, after the audit and brief.

Question 3

Do you use templated reviews?

Accepted Answer

No. Each publication is unique: different authors, styles, languages, contexts. That's a baseline requirement for passing platform moderation.

Question 4

Do you handle negative mentions?

Accepted Answer

Yes. We assess the nature of the negative: real complaints — we help the brand build communication; competitor attacks — we work with the platform through moderation rules.

Question 5

What are the payment options?

Accepted Answer

Primary currency — USDT (TRC-20 / ERC-20). On request — USD/EUR via invoice.

Question 6

Do you work under NDA?

Accepted Answer

Yes. NDA is signed before the brief.

Репутация и SERM: материалы

Что такое SERM и как это работает?

Сколько стоит SERM?

Как удалить негативный отзыв на Trustpilot

Сервисы управления репутацией в интернете: разбор